CHANGESIf you make your purchase online, you can request a single free size or garment exchange, through our online exchange and returns platform or at our physical point of sale at C/ Jorge Manrique, 11 CP 28006, Madrid.
If you wish to purchase another garment or item for a lower amount, the difference will be refunded to you on a purchase card, so that you can enjoy it on our website or at the aforementioned point of sale*, without an expiration date. If, on the other hand, the new garment or item you choose is for a higher amount, you can pay the difference with your payment card.
*I do not know how you can make exchanges for items from The IQ Home Collection or use your purchase card for these products. It will only be valid for clothing and accessories from The IQ Collection.
If you make your change online, no more items can be added to that new order, only a single item can be requested to proceed with the change.
Access the following link to request your change:
ACCESS THE EXCHANGES AND RETURNS PORTAL
You can take the package yourself to your nearest post office.
When the garment arrives at our facilities and is reviewed by our warehouse team, we will generate a new order with the new size or new item requested and we will send it to you as soon as possible.
Size changes or exchanges for another item can only be made in the peninsula, Spain.
You will have 14 days from receiving your order to request a size change.
* The garments from our COSMOS collection in collaboration with the designer Roberto Diz, purchased in the online store, do not accept financial returns. You can only request a change of size or garment or a purchase card to once again enjoy that amount online. You have 14 calendar days to make your return or exchange of this collection.
*The garments from our COSMOS collection in collaboration with the designer Roberto Diz, purchased at our point of sale at C/Jorge Manrique 11, Madrid. It does not accept changes or returns.
For more help with this process, contact our customer service team at info@theiqcollection.com and we will tell you the steps to follow.
If you make your purchase online, you can request a single free size or garment exchange, through our online exchange and returns platform or at our physical point of sale at C/ Jorge Manrique, 11 CP 28006, Madrid.
If you wish to purchase another garment or item for a lower amount, the difference will be refunded to you on a purchase card, so that you can enjoy it on our website or at the aforementioned point of sale*, without an expiration date. If, on the other hand, the new garment or item you choose is for a higher amount, you can pay the difference with your payment card.
*I do not know how you can make exchanges for items from The IQ Home Collection or use your purchase card for these products. It will only be valid for clothing and accessories from The IQ Collection.
If you make your change online, no more items can be added to that new order, only a single item can be requested to proceed with the change.
Access the following link to request your change:
ACCESS THE EXCHANGES AND RETURNS PORTAL
You can take the package yourself to your nearest post office.
When the garment arrives at our facilities and is reviewed by our warehouse team, we will generate a new order with the new size or new item requested and we will send it to you as soon as possible.
Size changes or exchanges for another item can only be made in the peninsula, Spain.
You will have 14 days from receiving your order to request a size change.
* The garments from our COSMOS collection in collaboration with the designer Roberto Diz, purchased in the online store, do not accept financial returns. You can only request a change of size or garment or a purchase card to once again enjoy that amount online. You have 14 calendar days to make your return or exchange of this collection.
*The garments from our COSMOS collection in collaboration with the designer Roberto Diz, purchased at our point of sale at C/Jorge Manrique 11, Madrid. It does not accept changes or returns.
For more help with this process, contact our customer service team at info@theiqcollection.com and we will tell you the steps to follow.
RETURNSIf you have made an online purchase, you can make your return in the same way, through our exchanges and returns portal or make your return at our physical point of sale located at C/ Jorge Manrique 11, cp 28006 Madrid.
The return will be made in the same payment method that you used for your purchase or on a purchase card so that you can enjoy it again online or at the aforementioned point of sale*.
*The purchase card cannot be used on items from The IQ Home Collection. It will only be valid for clothing and accessories from The IQ Collection.
The customer has 14 calendar days for the economic return* from receipt of the garment. This date will be the one that appears on the delivery note. Online, return shipping costs will be assumed by the customer.
You can take the package yourself to your nearest post office.
Access the following link to request your return online:
ACCESS THE EXCHANGES AND RETURNS PORTAL
In Spain, the return cost will be 5 euros. You can also manage your international return. You can check the cost of the return from your country, when you are carrying out the process. This amount will be deducted from the refund to be made.
* The garments from our COSMOS collection in collaboration with the designer Roberto Diz, purchased in the online store, do not accept financial returns. You can only request a change of size or garment or a purchase card to once again enjoy that amount online. You have 14 calendar days to make your return or exchange of this collection.
*Garments purchased at our physical point of sale at C/Jorge Manrique 11, Madrid, do not accept financial returns. A size change or another garment of equal or greater value may only be requested within a period of 14 calendar days. If you request a return and refund, it will be on a purchase card so you can enjoy it again at our point of sale or in the online store. This card cannot be exchanged for The IQ HOME products or on its website.
*The garments from our COSMOS collection in collaboration with the designer Roberto Diz, purchased at our point of sale at C/Jorge Manrique 11, Madrid, do not accept exchanges or returns.
If you have made an online purchase, you can make your return in the same way, through our exchanges and returns portal or make your return at our physical point of sale located at C/ Jorge Manrique 11, cp 28006 Madrid.
The return will be made in the same payment method that you used for your purchase or on a purchase card so that you can enjoy it again online or at the aforementioned point of sale*.
*The purchase card cannot be used on items from The IQ Home Collection. It will only be valid for clothing and accessories from The IQ Collection.
The customer has 14 calendar days for the economic return* from receipt of the garment. This date will be the one that appears on the delivery note. Online, return shipping costs will be assumed by the customer.
You can take the package yourself to your nearest post office.
Access the following link to request your return online:
ACCESS THE EXCHANGES AND RETURNS PORTAL
In Spain, the return cost will be 5 euros. You can also manage your international return. You can check the cost of the return from your country, when you are carrying out the process. This amount will be deducted from the refund to be made.
* The garments from our COSMOS collection in collaboration with the designer Roberto Diz, purchased in the online store, do not accept financial returns. You can only request a change of size or garment or a purchase card to once again enjoy that amount online. You have 14 calendar days to make your return or exchange of this collection.
*Garments purchased at our physical point of sale at C/Jorge Manrique 11, Madrid, do not accept financial returns. A size change or another garment of equal or greater value may only be requested within a period of 14 calendar days. If you request a return and refund, it will be on a purchase card so you can enjoy it again at our point of sale or in the online store. This card cannot be exchanged for The IQ HOME products or on its website.
*The garments from our COSMOS collection in collaboration with the designer Roberto Diz, purchased at our point of sale at C/Jorge Manrique 11, Madrid, do not accept exchanges or returns.
Remember that the items are under your responsibility until the package is delivered to our courier. We are not responsible for receiving packages outside of office hours.
The item must be in its original condition and packaging. As well as all its accessories and labels. Exchanges or returns will not be accepted for garments that do not meet these conditions or have been used.
Once the garment is received in our warehouse, and after approval, you will receive your refund in the same payment method*. The estimated period is 10 to 15 business days, depending on the receiving bank.
If you have any questions, we will be happy to help you at our email info@theiqcollection.com
For returns outside of 14 days and up to 30 days after receiving the garment, you can request a coupon with the value of the garments to be returned. IQ COLLECTION reserves the right to reject returns sent after the established deadline, or garments that are not in the same conditions in which they were received. In this case, the products will be sent back to the recipient with postage due and no refund will be issued.
In the event that the garment has some type of defect or defect, the time to communicate the same via email atinfo@theiqcollection.com is 24/48 hours from the time the order is received. After checking it, we will proceed to collect the garment in question and a new garment with the same or similar conditions will be sent. If we do not have stock of said product for its replacement, the order will be fully refunded.
However, you can exercise the right of withdrawal by requesting the model regularized by IQ COLLECTION at the email: info@theiqcollection.com .